Which countries do you ship to?

Currently, we only support shipping to the United States of America and do not support PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.

How much does shipping cost?

We offer free FedEx or UPS on all orders shipping to the contiguous US.

How soon can I get my package(s)?

Orders placed before 2pm from Monday to Friday will be processed and shipped on the same day, and orders received after 2pm are guaranteed to be shipped within 24 hours. Orders placed between 4pm to 5pm on Friday will be processed starting from the next Monday. The products will generally be arranged in advance from our local US warehouse to expedite order processing and shipment.

Estimated Shipping Time: 1-3 business days.
Note: Packages are not shipped nor delivered on weekends and local public holidays and may delay due to external factors such as extreme weather conditions and technical failures.

If the shipping service provider shows your package(s) has been delivered but you did not receive it, please contact the service provider as well as teendow as soon as possible, and we will assist in all possible ways.

Can I change my shipping address after my order has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

 Any other questions about shipping, please contact us at cs@teendow.com